A: The Opus XVI should not pocket your dollars. Expedia should have helped you get both a refund or an extension.

Your excursion to Norway was part of a tour offer that included airline tickets and lodging. Technically, that makes Expedia your tour operator, and it bears some accountability in creating confident all the components are in order and usable. Expedia is also your journey agent and, as these types of, must be taking treatment of you — specially in the course of a hard time like this.

Telling you that you had to offer specifically with the Opus XVI was simply just completely wrong. A excellent journey agent and tour operator normally takes accountability for the solutions it sells. Expedia fell quick of that.

I have an understanding of that Expedia had currently paid the resort, but which is not your trouble. And I also know that the guidelines say you simply cannot get a refund. But these are unusual circumstances, and companies like Expedia and its resort partners have invoked that time and once more during the pandemic. You can, much too.

I would have despatched a short, well mannered e mail to an govt at Expedia. I checklist the names, numbers and e-mail addresses of the Expedia client service professionals on my purchaser advocacy web-site, Elliott.org. Contacting doesn’t make a lot of sense since you will not have a document of the discussion. You want published proof that you’ve tried out to solve this as a result of the suitable channels.