Most refunds had been prompt. But I’m having difficulty with the Blue Lagoon, a vacation resort hotel, and a snorkeling excursion. The Blue Lagoon will not reply to any inquiries, even nevertheless I received confirmation of cancellation. I have not seen a refund from them.

DIVE.IS, the snorkeling tour firm, statements they hardly ever been given my e-mails to cancel. They later on responded to my inquiries by way of e mail — so the company ought to be receiving them — and also by way of Fb. They reported their tech team would “look into it,” but that was much more than a 7 days in the past, and I have read almost nothing since.

I contacted them once more but have gained no response. I’m just thinking what else I can do to get benefits from a organization in Iceland. I have told them that we will rebook sometime, so I want to be equipped to do enterprise with them yet again. I am apprehensive that equally of these providers will just ghost me, and I have no recourse.

Can you assist me get a refund of my prepaid Blue Lagoon and snorkeling tickets? — Kim Josund, Lake Forest Park, Washington