Travel alternatives: British Airways cancels flight and then refuses refund | Travel

I asked the airline for a refund, but alternatively, I obtained a further e-mail that accused me of staying a “no-show” for my flight and refused a refund. I’ve designed several phone calls per thirty day period for the last 4 months making an attempt to straighten this out. At last, I acquired an electronic mail from British Airways that claimed per its fare regulations, it could not offer a refund. But, British Airways canceled my flight, so doesn’t it owe me a refund? — Carrie Christensen, Pittsfield, Massachusetts

A: It most absolutely does. If an airline cancels a flight, it owes you a complete and prompt refund less than its fare policies and federal restrictions. British Airways just can’t keep your dollars under any situation.

I’m variety of shocked that your refund request dragged on this extended. I reviewed the correspondence in between you and British Airways. The information were very clear: You acquired an e-mail from British Airways that said, “We’re sorry your flight has been canceled owing to operational constraints.” And you despatched that e-mail to the airline when you asked for your refund. And undoubtedly, their internal programs will have to reflect the simple fact that they canceled your flight. How a great deal a lot more do they need to have?

You did a terrific position of holding all of your data with the airline. If only British Airways experienced paid notice to its information, then you would not have a grievance at all.

You from time to time have to make contact with an govt to get an airline’s notice. I checklist the names, quantities and e-mail addresses of quite a few British Airway executives on my buyer advocacy website at www.elliott.org/company-contacts/british-airways/. I feel a rapid, well mannered…