Singapore lender DBS suffers two-working day tech outage, states deposits secure

A guy walks earlier DBS signage in Singapore, Oct. 8 2019. REUTERS/Feline Lim/File Photograph

SINGAPORE, Nov 24 (Reuters) – DBS Group Holdings Ltd (DBSM.SI), Southeast Asia’s premier lender, assured prospects on Wednesday that their deposits and monies have been secure as its on the web banking products and services faced disruption for the second consecutive day.

The disruption, which includes to its payments app, is the biggest suffered by Singapore’s DBS due to the fact a key glitch in 2010 left shoppers not able to withdraw income from ATMs for hours. That resulted in the bank struggling with central financial institution supervisory action.

The hottest disruption drew the ire of prospects just hours immediately after the financial institution announced a fix after the initially day of outage.

“Yesterday, we discovered a challenge with our access manage servers and this is why quite a few of you have been unable to log in,” Shee Tse Koon, Singapore region head of DBS, stated in a video information on Facebook.

He said DBS and its 3rd-party engineering companies experienced mounted the concern and expert services had been restored just right after midnight but the issue recurred on Wednesday early morning.

“I want to guarantee you that your deposits and monies are safe and sound,” said Shee, adding consumers could use the bank’s branches and cell phone banking services.

DBS operates in sites including Indonesia, India and Hong Kong, but its major retail and prosperity administration market place is at household in Singapore, the place it is the market place chief in retail banking.

The bank’s Fb article attracted extra than 2,500 responses, with users declaring they were not able to log onto their digital bank accounts, although some requested for compensation.

“A ingredient of the banking infrastructure can convey the full support down for additional than 24 hrs and counting,” consumer Tan Kim Lam stated. “A little bit unacceptable in recent working day anticipations and specifications.”

One more said it was time to shift to other banks.

“The downtime is much too extended….