Donna Fredkove suggests her on line vacation company, MyFlightSearch, canceled her Sun Nation flight to Newark without having notice. Now she needs aid getting a refund for the new, a lot more high-priced tickets that this cancellation pressured her to purchase. Can we support?
Dilemma
Previous yr, I acquired roundtrip tickets as a result of MyFlightSearch for my partner and me on Sunlight Region from Minneapolis to Newark. MyFlightSearch charged us billed $477 for these tickets.
The night right before our outbound flight, we tried using to print our boarding passes on the Sunshine Region web page but obtained the response that we experienced to test in at the airport. When we received to the Sun Country look at-in desk, a consultant instructed us our tickets were being not legitimate. Sun Place employees termed MyFlightSearch and discovered out that the on the internet travel agency had canceled our reservations. We experienced to e book a new, far more pricey flight to Newark.
Neither Sun State nor the on line journey company experienced notified us of the canceled flight. While we were being at the Sun Region verify-in desk, somebody from MyFlightSearch termed me on my cell telephone and told me that he experienced emailed a discover to me. However, when I advised him that there experienced been no e-mail or other contacts from MyFlightSearch following we gained the e-tickets, he admitted that he had not, in point, notified me but that he “had tried using to.” He claimed that the volume I experienced been billed was refunded to my credit history card account.
Neither Solar Nation nor MyFlightSearch was eager to just take any responsibility for canceling our tickets devoid of recognize. Sun Nation charged us $1,279 in airfare when the authentic value we paid out for our roundtrip…